Skills:
Technical Experience: Ops-Manager, Enterprise Manager, User Manager, Call Manager, EMS-11, New-Point Voicemail Server, PBX, Clarify, Remedy, Net Expert / Netcool, Windows, Putty, UNIX, MS-DOS, Solaris, Sun, SQL, Active Directory, VPN, Citrix, pcAnywhere, Lotus Notes, DameWare, Remote Assistance, OpenKM, and SharePoint. Desktop Software Knowledge: Microsoft Office Suite (e.g. Outlook, Word, Excel, Access and PowerPoint).