Anthony L Nelson

Anthony Nelson Dallas, OR

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Work:

QUE Financial
Boise, ID
Sep 2011 to Mar 2014
Client Services Manager ADT Security Services
Boise, ID
Apr 2009 to May 2011
Manager - Commercial Systems Integration McClatchy, Inc dba The Idaho Statesman
Boise, ID
Oct 2006 to Apr 2009
Marketing Executive State Farm Insurance
Meridian, ID
Oct 2005 to Oct 2006
Agency Operations Manager The Hartford
Reno, NV
Dec 2003 to Jul 2005
Insurance Underwriter The Hartford
Reno, NV
Oct 2001 to Dec 2003
Licensed Customer Service Agent Gannett Company, Inc. dba The Reno Gazette-Journal
Reno, NV
Sep 2000 to Oct 2001
Marketing Operations Coordinator Gannett Company, Inc. dba The Idaho Statesman
Boise, ID
May 1998 to Sep 2000
Sales and Service Coordinator

Education:

Walden University
Minneapolis, MN
Aug 2013
Bachelor's of Science in Information Technology Truckee Meadows Community College
Reno, NV
Jan 2001 to May 2001
Leadership and Human Relations Non-Commissioned Officer Leadership School
Boise, ID
Mar 1997 to Jul 1997
Leadership, Operations Management

Skills:

15 years of experience in strategic planning and in the development of individual and team goals. 13 years of experience managing stakeholders and sharing key data and information with senior leadership. 10.5 years of experience fostering compliance with organizational standards, policies, and procedures. 10 years of experience managing fiscal responsibility, developing budgets, and executing financial strategy. Eight years of experience managing work teams and team operations where I actively provided ongoing coaching, mentoring, and performance feedback to the members of my assigned work team(s). 21 years of experience leveraging a variety of technical systems to effectively manage data and information. 12 years of experience preparing operations plans, coordinating work flow process, and managing schedules. Nine years of experience producing and executing training programs in support of staff development. Eight years of experience in quality process implementation and management to include Six Sigma and Lean. Six years of experience developing plans and programs to promote increased efficiency and productivity. 27.5 years of experience communicating across all mediums and formats within corporate environments. 26 years of experience providing excellent customer service with five of those years in the leadership role. 13 years of experience developing, negotiating, and managing multi-million dollar service level agreements. 12 years of experience in the development, implementation, and life-cycle management of work projects. 11 years of experience developing and then managing complex, revenue-dependent business relationships. Proficiency in Microsoft Office Suite and numerous other business support applications and technologies. Confident in approach to business with a great degree of professionalism in appearance and attitude. Highly intuitive with excellent situational awareness and ability to operate diplomatically in all situations. Easy to work with and highly collaborative across organizational and departmental boundaries. Detail-oriented with the ability to stay organized and focused on results in fast-paced environments.