Hewlett-Packard since Apr 2010
Information Technology Services Supervisor
Jackson Walker LLP Mar 2009 - Apr 2010
Sr. Systems Support Specialist
United Health Group Nov 2007 - Mar 2009
Technical Support Analyst
Fiserv Health 2007 - 2009
Service Desk Analyst
West Corporation Nov 2006 - Nov 2007
Operations Telecommunications Trainer
Education:
Wgu Texas
Bachelors, Bachelor of Science, Business Management
Skills:
Active Directory Itil It Service Management Technical Support Networking Incident Management Information Technology System Administration Cloud Computing Data Center System Deployment Help Desk Support It Operations Service Desk Servers Windows Server Vmware It Management Disaster Recovery Service Delivery Enterprise Software Security Telecommunications Vpn Hardware Cisco Technologies Network Security Sharepoint Vendor Management Dns Virtualization Tcp/Ip It Infrastructure Management It Strategy Problem Management Operating Systems Microsoft Exchange Firewalls Dhcp Managed Services Windows Service Management Microsoft Certified Professional Vmware Esx Citrix It Security Policies and Procedures It Security Operations Troubleshooting Windows 7 A+ Certified
Interests:
Animal Welfare Environment Arts and Culture Science and Technology
Certifications:
Certified Information Systems Security Professional (Cissp) Certified Support Center Director Project + It Service Management Based on Iso Iec 20000 Itil 2011 Itil V3 Ciw Site Development Associate Ciw Certified Web Foundations Associate Mcp Mcdst Comptia Project License 733229 License Sr2822607 License Comp001020530883 (Isc)² Hdi, License 733229 Comptia Exin Bcs, the Chartered Institute For It, License Sr2822607 Ciw Microsoft Comptia, License Comp001020530883