Hastings Mutual Insurance Company
Claim Project Coordinator Specialist
Hastings Mutual Insurance Company
Senior Claim Operations Specialist
After the Fall Jan 2017 - Feb 2018
Account Manager
Bethany Christian Services Jul 2014 - Dec 2015
Project Coordinator and Offfice Administrator
Farmers Insurance Jun 2003 - Jul 2014
Business System Analyst  Call Center Supervisor
Education:
Cornerstone University 2007 - 2009
Bachelors, Business Administration, Business Management, Business Administration and Management, Management
Western Michigan University 1992 - 1994
Associates, Associate of Arts, Business Administration, Management
Thornapple Kellogg High School
Skills:
Business Analysis Process Improvement Management Vendor Management Requirements Analysis Project Management Systems Analysis Requirements Gathering Testing Customer Service Business Intelligence Business Process Information Technology Sharepoint Cross Functional Team Leadership Quality Assurance Program Management Analysis Change Management Access Training Leadership Integration Six Sigma Strategic Planning Sales Property and Casualty Insurance Insurance Sales Management Ms Project Microsoft Crm Lotus Notes Microsoft Project Microsoft Office Conflict Resolution Team Building Employee Relations Strategic Planning For Growth Guidewire Serena Solutions Business Manager Outlook