T-Mobile Birmingham, AL Jan 2010 to May 2011 CSR 1, Financial Care RepSprint/Embarq Killeen, TX Oct 2004 to Jun 2009 Consumer Solutions AnalystConvergy's Killeen, TX Mar 2002 to Oct 2004 Retention RepresentativeMCI Austin, TX Dec 2001 to Mar 2002 Customer Service RepresentativeBrooke Army Medical Center San Antonio, TX Jan 2000 to Dec 2001 Medical Clerk