April O Sims

April Sims Cedartown, GA

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Work:

Bills Market

Apr 2013 to 2000
Store General Manager AT&T
Cedartown, GA
2002 to May 2013
Customer Service Representative Country Hearth Inn
Cedartown, GA
1999 to 2002
Front Desk Supervisor

Education:

Skills:

15 years of Customer Service Experience. Three of those fifteen years have been in a manager or support staff rolls in management. Excellent written and verbal communication skills. Attended several classes on coaching and developing employees. Attended, as well as, instructed classes on selling, and customer service skills training new employees for their professional career. Great Team player and able to work independently with little or no supervision. Excellent problem solving and logic skills. Eleven years in Telecommunications and Customer Service industry. Strong organizational and interpersonal skills General office duties, including all daily correspondence, Strong customer service, inbound/outbound call Center Word processing: 65wpm, 100% accuracy Software: Microsoft Word, Works, Excel, Outlook, Windows, Internet, and E-Mail Telecommunication

April Sims Lilburn, GA

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Work:

Fidelity National Title Insurance Company
Atlanta, GA
May 2008 to Nov 2009
National Accounts Coordinator Stewart Title Guaranty Company
Atlanta, GA
Oct 2003 to May 2008
Coordinator Commonwealth Land Title Insurance Company
Atlanta, GA
Sep 2001 to Sep 2003
Administrative Assistant Fidelity National Title Insurance Company - Atlanta, GA

Oct 1999 to Sep 2001
Assistant Coordinator