Xerox Services - El Paso, Texas Area since May 2012
General Manager
ReadyOne Industries - El Paso, Texas Area Jul 2011 - Jun 2012
Contact Center Manager
HP Enterprise Services 2001 - 2011
Global Service Delivery & Contact Center Site Manager
Compaq Computer Corp 1998 - 2001
Service Delivery & Support Center Operations Manager
Digital Equipment Corporation 1994 - 1998
Customer Support Center Senior Manager
Education:
Regis University
BS, Computer Information Systems
UCLA Anderson School of Management
Skills:
Account Management Acd Bpo Budgeting Business Analysis Call Center Coaching Change Management Customer Relations Customer Service Customer Satisfaction Creative Problem Solving Employee Relations Excel Forecasting Help Desk Management Human Relations Internal Communications Itil Ivr Leadership Development Mentoring Microsoft Office Negotiation New Business Development Offshoring Operations Management Organizational Change Organizational Effectiveness Organizational Leadership Outsourcing People Management Planning Problem Solving Process Improvement Program Management Product Support Performance Management Quality Assurance Strategic Communications Strategic Planning Team Building Team Leadership Telemarketing Telecommunications Team Management Time Management Vendor Relations Workforce Management Vendor Management