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2009 to 2000 Client Services Supervisor @ TSA Service Desk - Information Technology Infrastructure ProgramXO Communications Plano, TX 2008 to 2009 Team Lead / Manager for internal Help DeskFedEx Office Plano, TX 2007 to 2008Computer Sciences Corporation (CSC) Irving, TX 2001 to 2007 Commercial Sector - Senior Service Desk Analyst / Transition Tech (GIS)Nortel Networks Richardson, TX 1996 to 2001 Customer Support Agent / Team LeadNational Tech Team Dallas, TX 1995 to 1996 Help Desk Support Agent
Education:
Dallas Baptist University Dallas, TX 1998 to 2002 Bachelor of Business Studies in Management Information Systems