Incontact
Manager - Product and Practice Experts
Nice Uptivity Jul 2017 - Jun 2018
Manager of Client Education Services
Incontact May 2014 - Jul 2017
Manager of Professional Services
Nice Uptivity Jun 2010 - May 2014
Director - Education
Affinion Group Jan 2008 - Jun 2010
Manager - E-Learning, Curriculum, and Scripting
Education:
Otterbein University 1995 - 1999
Bachelors, Bachelor of Arts, Communication
Skills:
Sharepoint Toolbook Training Customer Service E Learning Call Center Workforce Management Process Improvement Quality Assurance Performance Management Management Call Centers Program Management Salesforce.com Customer Experience Crm Operations Management Leadership Sales Business Analysis Leadership Development Customer Retention Contact Centers Coaching Project Management Instructional Design Employee Training Team Management Team Leadership Needs Analysis Analysis Customer Satisfaction Microsoft Office Learning Management Systems Training Delivery Team Building Recruiting Software Documentation Vendor Management Business Process Improvement