Florida Power & Light
It Network Engineer
Florida Power & Light
Telecommunications Expense Management
C3/Customercontactchannels, Inc. Jun 2010 - Jan 2016
Telecommunications Manager
Prc Mar 1997 - Mar 2010
Telecommunications Manager
First Union Aug 1995 - Mar 1997
Avp, Network System Engineering
Skills:
Telecommunications Call Centers Contact Centers Avaya Vendor Management Voip Outsourcing Workforce Management Telephony Acd Call Center Avaya Technologies Cisco Technologies Crm Call Center Development Troubleshooting Management Ivr Nice Call Recording Call Logging Audix Call Routing Modular Messaging Microsoft Exchange Windows Server