Indianapolis Urban League
Workforce Development Project Coordinator
Indianapolis Urban League Oct 2018 - Jul 2019
Customer Service and Call Center Training Instructor
Shula's America's Steak House Apr 2018 - Feb 2019
Business Development Coordinator
Best Friends Pet Hotel Oct 2014 - Jul 2017
Center Manager
Education:
North Carolina Agricultural and Technical State University
Maggie L. Walker Governor's School For Government and International Studies
Skills:
Training and Development Project Coordination Workforce Development Career Development Coaching Job Placements Customer Service Contact Centers Microsoft Office Negotiation Public Speaking
Certifications:
Certified Business Professional In Customer Service Instructor Professional Credential In Customer Service and Sales Professional Credential In Advanced Customer Service and Sales Certified Service Representative Proctor Lean Six Sigma White Belt Certification
Sprint Greensboro, NC Jun 2009 to Feb 2012 Wireless Sales RepresentativeThe Berry Company High Point, NC May 2008 to Feb 2009 Telephone Account ManagerNCO Customer Management Greensboro, NC Jul 2005 to Jul 2008 Email Customer Service ManagerGood Times Lounge,LLC Greensboro, NC Aug 2003 to Jun 2005 Wait Staff Assistant Manager
Education:
North Carolina Agricutural and Technical State University Greensboro, NC 2001 to 2005 BA in Speech Pathology/Audiology
Skills:
Exceptional customer service and computer skills; Able to communicate and interact with people of diverse backgrounds including the Deaf and Hard of Hearing Community; Efficient complaint and handling resolution; Accurate and pays attention to small details