Skills:
Technical Experience: Applications: Microsoft System Center Service Manager 10.0, Great Plains, Citrix, Dovico, Remedy 7, LogMeIn123, Blackberry Enterprise Solutions, Solar Winds, What's Up Gold, Sharepoint, Peregrine Service Center, Avaya VOIP, Active Directory, Identity Minder, IQ Navigator, Team Center Community, Team Center Enterprise, Internet Explorer, Internet Security, Kanisa Solutions Database, Client Access, Heat Help Desk, Microsoft Office, Project, Money, Outlook, Mail and Schedule+, Win-zip, Lotus Notes, Norton, McAfee and Avast Anti-virus, RORC Point of Sale Database Software, Crystal Reports, Ronix PC Emulation, PC Anywhere and Novell Netware. Platforms: Windows 7 Professional, Windows Vista, Win2K, Windows XP Professional, Windows 95,98,NT, IBM AS400 Networks: WAN, LAN, Ethernet, WiFi, VPN, Token Ring Language: RPG400/IV/ILE, Structured Basic, Visual Basic, ZPL II Printer language, SQL Hardware: PC Computers, Notebooks, Personal Printers, Zebra Label Printers, Intermec Printers, Scanners, Emulation Wedges, Personal Cell Phones (iPhone and Blackberry) Other: Use of Oscilloscopes, Multimeters and Circuit Tracing