Vangent, Inc. since Mar 2008
Trainer
Vangent, Inc since Mar 2003
Quality Specialist
Vangent, Inc. Mar 2004 - Mar 2008
Call Center Supervisor
Vangent, Inc. 2003 - 2005
Information Specialist
Education:
Kansas City Kansas Community College 1996 - 2012
Skills:
Team Building Leadership Call Center Team Leadership Outlook Budgets Operations Management Process Improvement Quality Assurance Time Management Analysis Call Centers Employee Training Vendor Management Software Documentation Quality Management Sharepoint Cross Functional Team Leadership Customer Service Customer Experience Training Coaching Program Management Troubleshooting Management Workshop Facilitation Training Delivery