Brenda L Hutchinson

US Patent:

8332248, Dec 11, 2012

Filed:

Sep 24, 2008

Appl. No.:

12/236795

Inventors:

Brenda Hutchinson - Raymond MS, US
Mark Fautz - Louisville KY, US
Thomas C. Blackwell - Charlotte NC, US

Assignee:

AT&T Intellectual Property II, LP - Atlanta GA

International Classification:

G06Q 10/00

US Classification:

705 711, 705 713, 705 715

Abstract:

Described herein are systems and methods for automating workflow of assigning jobs and tracking the process. The exemplary method comprises receiving job data for a plurality of jobs, assigning a current job to one of a plurality of users based on a business rule, sending the current job to the one of the users, and receiving further data for the current job. Additional exemplary methods comprise marking the current job complete when the further data is an indication that the job has been successfully completed. Further exemplary methods comprise sending the current job to a problem resolver when the further data is an indication that the job includes a problem. The exemplary system comprises a job tracking tool receiving job data for a plurality of jobs and assigning a current job to one of a plurality of users based on a business rule, a messaging system receiving the current job from the job tracking tool and forwarding the job to the user; and a work order system receiving the job via the messaging system if the user determines that the job data for the job is correct.

US Patent:

20090019075, Jan 15, 2009

Filed:

Jun 6, 2007

Appl. No.:

11/758920

Inventors:

Brenda L. Hutchinson - Raymond MS, US
Michael S. Hess - Monroe NC, US

Assignee:

BellSouth Intellectual Property Corporation - Wilmington DE

International Classification:

G06F 7/00

US Classification:

707102, 707E17044

Abstract:

One embodiment of a data recovery management system includes prompt logic operable to prompt a user to provide information describing impact that an extended interruption of a project tracking system would have on an work unit that uses the project tracking system to perform a particular workflow process; a database coupled to the prompt logic, operable to store feedback received from the user in response to answering questions proposed by the prompt logic; and organizational logic operable to compile information stored in the database for each work unit that utilizes the project tracking system to perform a particular workflow process. Other systems and methods are also provided.