First Data Corp Louisville, KY May 2007 to Jul 2012 Research & Adjustments IIBank of America Louisville, KY May 2005 to May 2007 Chargeback InvestigatorBank of America Louisville, KY Jan 2002 to May 2005 Customer ServiceAperture Louisville, KY Aug 1999 to Aug 2001 Verification Coordinator
Education:
Ambassador College Pasadena, CA 1976 to 1978 Diploma
Jul 2013 to 2000 Customer Care RepresentativeApria Healthcare Riverside, CA Jul 2011 to Jun 2013 Quality Monitor / Customer Care AssociateQTC Medical Services, INC
Jun 2008 to Jun 2011 Veteran Service Coordinator (Customer Service)Shield Healthcare Colton, CA Sep 2005 to Jun 2006 Customer Service RepresentativeCare 1st Health Plan Alhambra, CA Apr 1998 to Jun 2003 Member Services Coordinator/ Grievance CoordinatorPrudential Healthcare of America Los Angeles, CA 1997 to 1998 Member Services Coordinator
Skills:
Bi-Lingual-Spanish, 10-key by touch, Word, Excel, Type 45 WPM
verizon telecom Long Beach, CA Jan 2008 to Aug 2010 Operator II
Skills:
computer savy,bilingual fluent in english/spanish verbal and writtten. great phone etiquette,organized,responsibl... and dependable,customer service/dispatcher experience
Oct 2010 to 2000 Investigative AssistantU.S. Equal Employment Opportunity Commission EEOC Los Angeles, CA Dec 2009 to Oct 2010 Office Automation AssistantU.S. Equal Employment Opportunity Commission EEOC Los Angeles, CA Mar 2008 to Dec 2009 Lead Information Intake RepresentativeAT&T Alhambra, CA Nov 2000 to Feb 2008 Bilingual Sales and Service RepresentativeSouthland Credit Union Downey, CA Dec 1998 to Nov 2000 Research SpecialistBank of America Lakewood, CA Jan 1996 to Nov 1998 Bank Teller
Education:
National University Los Angeles, CA B B A in Business AdministrationNova Institute of Health Technology Long Beach, CA
Adams Hill Elementary School San Antonio TX 1976-1979, Live Oak Elementary School San Antonio TX 1979-1981, Our Lady of Perpetual Help Catholic School San Antonio TX 1981-1983
A 2007 San Bernardino Sun article highlighted a members-only club for disabled adults to come socialize. There are movies, board games, ping pong and pool. Brenda Lopez, identified in the piece as having a learning disability, talked about the sense of community created by the staff.