Brenda L Ruffin

Manage incoming requests and route appro... • Multi Task • Research and Resolve Skills • PC/Technical Support Skills • Technical Troubleshooting Methodologies • Interpersonal and Team Skills • Service Desk Skills • Networking Environments • Wireless Networks • Verbal • Reading & Written Communication Skills • Microsoft Operating Systems • Microsoft Outlook and Microsoft Office S... • Internet Browser Troubleshooting Skills • Network Troubleshooting Skills • Outstanding Customer Service Skills • Telephone Etiquette • Proven Self-Starter • Works effectively with little Direct Sup... • Remote Access Configuration • Remote Access Support • Remedy Administrator • Active Directory • Typing 55 wpm • Office Machines