Brian M Delaney

US Patent:

20210210200, Jul 8, 2021

Filed:

Mar 23, 2021

Appl. No.:

17/210262

Inventors:

- Burlington MA, US
Dushyant Sharma - Woburn MA, US
Daniel Paulino Almendro Barreda - London, GB
Patrick A. Naylor - Reading, GB
Paul Joseph Vozila - Arlington MA, US
Brian W. Delaney - Bolton MA, US
Neal Snider - Belmont MA, US
Joel Praveen Pinto - Aachen, DE
Miguel Enrique Ruiz - Billerica MA, US
Yi Zhang - Saarbruecken, DE
Donald E. Owen - Orlando FL, US

International Classification:

G16H 40/20
G06Q 30/02
G16H 10/60
G07C 9/00
G06F 40/35

Abstract:

A computer-implemented method, computer program product, and computing system for monitoring a plurality of encounter participants is executed on a computing device and includes obtaining encounter information of a user encounter. The encounter information is processed to: associate at least a first portion of the encounter information with at least one known encounter participant, and associate at least a second portion of the encounter information with at least one unknown encounter participant.A computer-implemented method, computer program product, and computing system for populating records via semantic frames is executed on a computing device and includes obtaining encounter information of a user encounter. The encounter information is processed to generate an encounter transcript. At least one semantic frame is generated based, at least in part, upon at least one portion of the encounter transcript, wherein the at least one semantic frame defines an abstract meaning for the at least one portion of the encounter transcript.A mixed-media ACD device is configured to monitor one or more encounter participants of a user encounter and includes a machine vision system configured to obtain machine vision encounter information concerning the user encounter. An audio recording system is configured to obtain audio encounter information concerning the user encounter, wherein the audio recording system includes a plurality of discrete audio acquisition devices.A computer-implemented method, computer program product, and computing system for tracking encounter participants is executed on a computing device and includes obtaining encounter information of a user encounter, wherein the encounter information includes machine vision encounter information obtained via one or more machine vision systems. The machine vision encounter information is processed to identify one or more humanoid shapes.