Brian Cornelius Roberson

Brian Roberson

Sport:

Football wide receiver • Fresno State Bulldogs football player • Saskatchewan Roughriders player • San Francisco Demons player

Brian Roberson

view source

Brian Roberson

view source

Brian K Civ Amxg Roberson

view source

Brian Roberson

view source

Brian Roberson

view source

Express Lane Manager

view source

Work:

Brian Roberson

view source

Location:

United States

Brian Roberson Providence Village, TX

view source

Work:

MedSys Group, Inc
Frisco, TX
Jul 2012 to Mar 2013
Senior Recruiter InPursuit, Inc
Aubrey, TX
Jun 2010 to Jul 2012
Senior Recruiter/Account Manager McAfee Inc
Plano, TX
Apr 2006 to May 2010
Sales Systems and Information Manager EDS
Plano, TX
Jun 2000 to Apr 2006
Client Delivery Manager/Advanced Business Analyst EDS
Plano, TX
Jan 1998 to Jun 2000
Service Delivery Coordinator

Education:

Skills:

Build and maintain relationships with candidates throughout and following the recruiting process to ensure retention and satisfaction of placement. Manage client accounts, working with client sales team to ensure that hospitals, clinics and universities received viable candidates within a timely and professional manner. Personnel leadership, performance management, retention and advancement; process development, implementation and refinement; merger and acquisition integration; change management; executive reporting and presentations. Chief Executive Officer of municipality with over 5K residents. Manage the creation and implementation of ordinances, resolutions, budget and services, as well as the adherence to Federal and State laws. Led the Executive Committee and over 100 volunteers through the successful campaign for the incorporation of Providence Village, Texas, into a Type A General Law Municipality, including negotiations, marketing, communications and fundraising efforts. Standardized global tools and processes along with streamlined management of licensing resources. Managed >100% increase in licensing volume with no increased personnel, through introduction of global leveraged model. Oversee the management, installation, maintenance and disposition of $30M in assets, facilitated the sale and allocation of over $35M in bonds, created budget surplus through contract negotiations and budget cuts, while improving public safety and other critical services with no tax or fee increase Account Manager for three international Call Center and Service Desk implementations. Responsibilities included account start up, project planning, knowledge transfer, process integration, change management and program management of operational and technological resources. Client implementation successfully completed six months ahead of schedule, resulting in over $2M in additional revenue, while meeting or exceeding all service levels. Help Desk sales and solution responsibilities included solution development, costing and staffing projections, client presentations, the development of Service Level Agreements which resulted in $100m+ IT and BPO Services deal. In support of corporate outsourcing initiative, led the migration of all Help Desk work to best on and off shore destinations, as well as all related site shut down activity. This was achieved 4 months ahead of schedule and resulted in over $3M in savings, while increasing service level attainment. Directly responsible for providing Customer Relations Management services in support of EDS international and US-based clients in the Retail, Manufacturing, Financial and Government industries, based in the U.S. Southwest Region. Managed over 150 professional staff members, with responsibility for the receipt and disposition of operational expenses, including a $10M annual budget. Led Help Desk service stabilization effort following 27% reduction in force. Successfully realigned remaining staff to available work in order to achieve or exceed service level agreement metrics.