The Auto Club Group
Field Manager
The Auto Club Group Sep 2011 - Dec 2012
Sales and Service Agent
The Auto Club Group Sep 2011 - Dec 2012
Senior Training Specialist
Stratford Elementary Fort Dodge Community School District Jan 2010 - Aug 2011
Substitute Teacher
Uni Panther Call Center Sep 2007 - May 2009
Lead Caller and Training Specialist
Education:
University of Northern Iowa 2006 - 2009
Bachelors, Bachelor of Arts, Education, History, Social Science
Iowa Central Community College 2004 - 2005
Associates, Associate of Arts, General Studies
Skills:
Insurance Team Building Customer Service Leadership Training Leadership Development Coaching Call Centers Property and Casualty Insurance Sales Public Speaking New Business Development Time Management Teamwork Employee Relations Teaching Experience Computer Literate Research Microsoft Office Critical Thinking Microsoft Excel Powerpoint Money Handling Mentoring Problem Solving Teaching Customer Relations Excel Word English Training and Development Team Leadership Performance Management Sales Enablement Business Process Improvement Instructional Design Data Analysis Onboarding Sales Process Presentation Skills Customer Experience Customer Service Training Team Building Facilitation Adobe Connect
Certifications:
American Management Association Certificate of Completion In Strategies For Developing Effective Presentation Through American Management Association (Chicago, Il)