Embry Riddle Aeronautical University- Prescott, AZ
1995
Specialities:
Bachelor of Science in Aviation Safety
Skills
Management • Leadership • Team Building • Training • Networking • Team Leadership • Human Resources • Marketing • Customer Service • Project Management • Data Analysis • Microsoft Office • Process Improvement • Sales • Team Management • Call Centers • Troubleshooting • Microsoft Excel • Quality Assurance • Information Technology • Operations Management • Coaching • Performance Management • Strategic Planning • Instructional Design • Captivate • Personal Development • Training Facilitation • Training and Development • Instructor Led Training • Curriculum Design
Industries
Professional Training & Coaching
Resumes
Reinforcement Development Coordinator And Instructional Designer
Convergys since May 2010
Team Leader
Mountain Valley Aviation May 2007 - Sep 2010
Site Manager
RenewAire, LLC Aug 1999 - Jun 2002
Network Administrator and Information Technology Specialist
Integrated Communications Services Jan 1998 - Aug 1999
Customer Service Coordinator
Management Leadership Team Building Training Networking Team Leadership Human Resources Marketing Customer Service Project Management Data Analysis Microsoft Office Process Improvement Sales Team Management Call Centers Troubleshooting Microsoft Excel Quality Assurance Information Technology Operations Management Coaching Performance Management Strategic Planning Instructional Design Captivate Personal Development Training Facilitation Training and Development Instructor Led Training Curriculum Design
Convergys Ogden, UT 2011 to 2013 Team LeaderOgden Mountain Valley Aviation Ogden, UT 2007 to 2010 Site ManagerOgden Mountain Valley Aviation Madison, WI 2006 to 2007 Front Desk / Line PersonnelRenewAire LLC Madison, WI 1999 to 2002 Network Administrator / Administrative AssistantIntegrated Communications Services Madison, WI 1998 to 1999 Customer Service CoordinatorIntegrated Communications Services
1997 to 1998 Call Center Operator
Education:
Embry Riddle Aeronautical University Prescott, AZ 1995 Bachelor of Science in Aviation Safety