Maximus Live
Operations Manager
Tmg Health Jun 2015 - Oct 2019
Medicaid Customer Service Manager
Helios Llc Nov 2005 - Nov 2013
Technical Support Manager
Realmed 2003 - 2005
Client Support Manager
Pearson 1999 - 2002
Director, Customer Operations
Education:
Governors State University
Bachelors, Bachelor of Science, Marketing
North Central College
Master of Business Administration, Masters, Leadership, Management
Skills:
Customer Service Management Leadership Disaster Recovery Account Management Software Documentation Windows Server Microsoft Office Suite Avaya and Fonality Contact Center Systems Crm Systems Product Management Technical Support Project Planning Call Centers Troubleshooting Team Leadership
HELIOS, LLC Indianapolis, IN 2005 to 2013 Technical Support ManagerREALMED CORPORATION Carmel, IN 2003 to 2005 Client Services ManagerPEARSON EDUCATION Lebanon, IN 1999 to 2002 Director, Customer OperationsMEDCO HEALTH SOLUTIONS Las Vegas, NV 1992 to 1998 Customer Service ManagerILLINOIS CREDIT UNION LEAGUE Naperville, IL 1990 to 1992 Operations SupervisorRJN COMPUTER SERVICES Wheaton, IL 1988 to 1990 Product Sales Coordinator
Education:
North Central College Naperville, IL MBA in Leadership and Change ManagementGovernors State University BS in Marketing