Feb 2011 to 2000 Member Care RepresentativeOptima Health Virginia Beach, VA Aug 2009 to Sep 2010 Member Care Representative/ Call Center RepresentativeCMA-CCM America Norfolk, VA Feb 2008 to Jan 2009 Customer Service Representative/ Inbound / Outbound CargoUSA Mobility / Metrocall, Inc Alexandria, VA Feb 2002 to Sep 2008 Senior Customer Service Representative/ Call CenterBT Conferencing Center Chesapeake, VA Jan 2006 to Jan 2008 Event Coordinator/ Member Care representative