Carolyn Evans Martin

I Can't Walk So I'll Learn to Dance

Managing the Generation Mix: From Collison to Collaboration

Manager's Pocket Guide to Generation X

Managing Generation Y

Customer Service Intervention

The Customer Service Intervention: Bottom-line Tactics for Front-line Managers

Are you struggling everyday to turn front-line people into great service teams? Do you feel a sense of urgency about improving customer service? It's time for an intervention. The Customer Service Intervention offers a practical step-by-step program that will teach you how to quickley assess the eff...

Women and Power in Zimbabwe: Promises of Feminism

The revolt against white rule in Rhodesia nurtured incipient local feminisms in women who imagined independence as a road to gender equity and economic justice. But the country's rebirth as Zimbabwe and Robert Mugabe's rise to power dashed these hopes. Using history, literature, participant observat...

A Letter to Sophie: From Her Mum and Dad's Private Diaries

Sophie Delezio has been through more than most of us could imagine. Trapped under a burning car in her childcare center, resulting in burns to 80% of her body and multiple amputations; a long path to recovery followed by a near-fatal accident on a pedestrian crossing soon after her fifth birthday. W...

Spark: A Creative Anthology, Volume V

From the foreword by Richard Thomas: Life is a series of transitions, as we are constantly in a state of flux flowing from one relationship to another, one emotion to another, like a river running downhill, spilling into the ocean free. It has been said that the only constant in life is change and m...

Managing the Generation Mix, 2nd Edition (Manager's Pocket Guide Series)

A managers guide to taking advantage of powerful demographic forces that are causing a "generational shift." If you're managing a mix of employees of all ages from teens to retirees and finding it takes more time and skill than ever before, you'll welcome the insightful methods and tools in this book.

I Can't Walk So I'll Learn to Dance

In a poignant account reminiscent of The Autobiography of Helen Keller and Christy Brown's My Left Foot, Carolyn Martin recalls how she slowly proved to herself and those around her that she had both intelligence and human worth, despite a severe physical handicap.

Managing Generation Y: Global Citizens Born in the Late Seventies and Early Eighties

A practical "how to" guide on understanding and managing the youngest cohort of workers. With three to four job experiences or internships under their belts, the Gen Yers pose new challenges for organizations that are already spending time, energy, and money recruiting and training young talent.