Renewal By Andersen
Operations
Consultant Aug 2008 - Aug 2010
Customer Service Training Development and Operations
Jetblue Airways 2005 - 2008
Project Manager - Airport Programs
Jetblue Airways 2004 - 2005
Senior Analyst - Strategic Project Mgmt - Ops Planning
Jetblue Airways 2003 - 2004
Senior Specialist - Service Excellence
Education:
Kean University 1982 - 1984
Bachelors, Bachelor of Arts, Elementary Education
University of Dayton 1980 - 1982
Skills:
Program Management Training Operations Management Customer Service Process Improvement Project Planning Project Management Strategic Planning Leadership Team Leadership Budgets Process Scheduler Team Building Contract Negotiation Negotiation Streamlining Operations Brand Awareness Policies and Procedure Development
2010 to 2010 Customer Service Developer (Contract) - Call Center and Airport OperationsProject Lead for Airports Operations 2008 to 2008Women of Faith Association Philadelphia, PA 2008 to 2008 Field Sales (Contract) - Conference Sales and PromotionJetBlue Airways Corporation
2006 to 2008 Project ManagerJetBlue Airways Corporation Forest Hills, NY 1999 to 2008JetBlue Airways Corporation