USAA - San Antonio, TX since Jul 2013
Enterprise Voice Solutions Director
USAA - San Antonio, Texas Jul 2010 - Jul 2013
I/T Technical Manager
Catamaran 2008 - Jul 2010
Sr. Voice Engineer
Allstate Insurance 2008 - 2008
Voice Consultant
USAA 2004 - 2008
Systems Engineer
Education:
Our Lady of the Lake University 2004 - 2006
Embry-Riddle Aeronautical University 1998 - 2002
Skills:
Team Building Team Leadership Cross Functional Team Leadership Channel Optimization Telecommunications Enterprise Software Strategy Voip Call Centers Management Leadership Project Planning Contact Centers Sip Vendor Management It Management