Sprint Mar 2007 - Apr 2016
Employee Relations Team Lead
Professional Company Mar 2007 - Apr 2016
Human Resources Business Partner
Sprint 1998 - 2003
Customer Service
Faneuil Inc 1998 - 2000
Traffic Coordinator
Education:
Strayer University 2004 - 2009
Master of Business Administration, Masters, Human Resource Management
Christopher Newport University 1994 - 1999
Bachelors, Bachelor of Science, Psychology, Education
Skills:
Employee Relations Scheduling Policy Payroll Interviews Team Building Customer Experience Customer Service Program Management Human Resources Operations Management Process Scheduler Customer Satisfaction Workforce Management Performance Management Process Improvement Coaching Management Call Center Problem Solving Outlook Team Leadership
Mar 2007 to 2000 Employee Relation's Analyst- Team LeadSprint Nextel Hampton, VA Nov 2003 to Mar 2007 Workforce AnalystNextel Communications Hampton, VA Nov 2002 to Nov 2003 Heirarchy RepresentativeNextel Communications/Teletech Hampton, VA Jan 2001 to Nov 2002 Customer Care Representative
Education:
Strayer University Newport News, VA 2009 MBA in Human Resource ManagementChristopher Newport University Newport News, VA 1998 BS in Psychology