Evine Live Inc.
Senior Director, Customer Solutions
Amerimark Interactive
Vice President, Customer Solutions
Ltd Commodities Dec 2008 - Feb 2012
Contact Center Manager
Ltd Commodities Dec 2008 - Feb 2012
Director of Customer Solutions
Stericycle Nov 2005 - Dec 2008
Customer Service Manager
Education:
Loyola University Chicago
Skills:
Call Centers Customer Experience Process Improvement Customer Satisfaction Customer Service Management Training Leadership Team Building Performance Management Operations Management Account Management Business Process Improvement Time Management Cross Functional Team Leadership Call Center Change Management Customer Retention Sap Team Leadership Coaching Strategic Planning Salesforce.com Social Media Quality Management Avaya Forecasting Sap Crm Surveying Workforce Management Sales Project Management Lean Initiatives Sales Process Implementation Impact 360 Contact Center Operations Crm Lean Manufacturing Surveys Vendor Management
LTD Commodities - Bannockburn, Illinois since Jan 2012
Director of Contact Centers
LTD Commodities Dec 2008 - Feb 2012
Contact Center Manager
Stericycle Nov 2005 - Dec 2008
Customer Service Manager
Wickes Furniture 2002 - 2005
National Customer Service Manager
Bauer and Bauer Realty Jun 1996 - May 2002
Owner
Education:
Loyola University of Chicago
St. Scholastica
Skills:
Customer Experience Call Center Customer Satisfaction Performance Management Process Improvement Salesforce.com SAP Lean Initiatives Social Media Surveys Quality Management Account Management Sales Process Implementation SAP CRM Avaya Impact 360 Operations Management Contact Center Operations Call Centers Surveying Training Business Process Improvement
Interests:
HIAA Individual and Group course certification completed
LOMA 1-3
Lewis University Romeoville, IL 2014 to 2000 Master of CriminalNorthern Michigan University Marquette, MI 2008 to 2013 Bachelor of Science in Psychology
Heather Nonnon, Lee Bonanno, Rose Caputo, Sandy Lyras, Debora Duga, Anissa Matos, Barbara Anderson, Sofia Elena, Donna Bellezza, Jennifer Lastly, Donna Buhler
On Tuesday, U.S. Bankruptcy Court judge Catherine Bauer awarded the massive payout to ex-employee Jason Frank, the Los Angeles Times reported. At this point, thats whats appropriate, Bauer said at the Santa Ana, California hearing, according to the Times.