Customer Accounts Manager / Sales Manager / GMIT at Aarons
Location:
Atlanta, Georgia
Industry:
Retail
Work:
Aarons - Greater Atlanta Area since Jul 2012
Customer Accounts Manager / Sales Manager / GMIT
Georgia Retail - Marietta, Georgia Jul 2007 - Mar 2012
Store Manager
G L E D R - Cartersville, Georgia Jan 2008 - Sep 2010
Vice Chairmen / COO
Fast Cash Check Cashing - Miami/Fort Lauderdale Area May 2005 - Jun 2007
Director of Operations
Blockbuster, Inc Aug 1997 - Jan 2005
District Operations Manager
Education:
Enterprise State Jr. College 1994 - 1996
Associates, Business
MannHeim American H.S. 1989 - 1993
Diploma, Business,Accounting
Skills:
Multilingual Able To Multi-task PowerPoint Excel Profitability Analysis Forklift Operator Loss Prevention Shrink Reduction Inventory Management HR Policies HR Strategy Training & Development Mentoring Business Turnaround Spanish Cash Management Organizational Leadership Operations Management Microsoft Office Multi-site Sales Management E-Verify ADP Payroll Coaching Staff Training Staff Management Staffing Analysis Retail Warehouse Management Problem Solving Leadership Development Team Leadership Strategic Leadership
Blockbuster District MVP 1998, Customer Service Award (100% Secret Shop) 2002, Top Sells in the region 2003, Highest mystery shop avg. in the region award 2003, Outstanding Compliance in 2001, exceptional training district store leader 2000, top district trainer in the region 2001 and 2002, customer service company award 2002, best store appearance in the region 2001 and 2002.
Was invited to be part of the Children Miracle Network and Blockbuster commercial featuring NFL Star Steve Young in 2004.
Received recognition of participation in the support of: Glades Masters Bass Youth Club Tournament 2002 thru 2004, City of Coconut Creek Parks and Recreation Teen Club 1999 and 2000, Regency lakes Social Commitee 1999, Big Brothers and Big Sisters of Palm Beach County 2003, Childrens Miracle Network 1997 thru 2004
In 1996, Mr. Colón helped out to bring the first Puerto Rican Olympic Softball team to Enterprise, Alabama.
Languages:
English Spanish
Awards:
Perfect Year 100% Secret Shop Blockbuster Inc. Received 100% score on all secret shops through out the 2002 year. Highest Regional Shop Average Blockbuster Inc. Had the highest mystery shop average for 2003 in the Region. Customer Service Award Blockbuster Inc. Providing the best customer satisfaction Best Store Appearance Award Blockbuster Best store appearance in the Region. I also got the same award in 2002 Outstanding Compliance Award Blockbuster Meeting and exceding all companies goals Exceptional Training Leader Blockbuster Providing the best district training Top District Trainer in the Region Blockbuster Provided the best training and also I received this award for 2002. District MVP Louis Santiago I got the MVP for providing the best customer service, company compliance and turning arround several stores. Tope Sells Award Blockbuster Having the highest sells in the Region Recognition for successful first half of the year Mike Roemer (EVP, COO) Successful first half of the year and for providing outstanding customer service. 100+ PHONE SHOP AWARD Aarons Phone shop award for the month of October. Received 120 (100 plus 20 bonus points) on secret phone shop. Ultimate Double Pro Certification Aarons Finished all training for all departments in Aarons. Usually takes over a year to received this certification.
Cesar Colon (1985-1986), John Bush (1996-2000), Mary Sieli (1975-1979), Patrick Bifulco (1974-1978), Tara Covell (1988-1992), Matthew Troiano (1972-1976)