Verizon - CITI Sep 1997 - Oct 2010
Customer Service Associate
Aegis Communications Apr 1997 - Sep 1997
ATT True Reach 800
Education:
Green B. Trimble Technical High School
Skills:
Call Centers Customer Experience Customer Satisfaction Customer Service Team Building Account Management Invoicing Management Sales Vendor Management Training Process Improvement Leadership Analysis Telecommunications Cross Functional Team Leadership Employee Training Negotiation Microsoft Excel Data Entry Retail Customer Retention Development of Employees Microsoft Office Microsoft Word Team Leadership