Windows 7 • Help Desk Support • Citrix • Active Directory • Remote Desktop • Remote Troubleshooting • Remote User Support • Employee Training • Technical Documentation • Document Management • Team Management • Computer Hardware • Technical Support • Troubleshooting • Training • Laptops • Software Installation • Windows Xp • Hardware Support • Vpn • Desktop Computers • Operating Systems • Printers • Customer Service • Microsoft Office • Project Management • Software Documentation • System Administration • Disaster Recovery • Networking • Process Improvement • Leadership
Southern Office Equipment 2006 - 2008
Technician
Itt Technical Institute 2006 - 2008
Student
Pinnacle Airlines Corp. Jun 2001 - Jun 2005
Avionics Technician
Beier Radio Mar 1998 - May 2001
Marine Communication and Navigation Technician
United States Air Force Sep 1992 - Jul 1998
Communication and Navigation Systems Specialist
Education:
Itt Technical Institute 2006 - 2009
Associates, Telecommunications, Computer Systems
Skills:
Windows 7 Help Desk Support Citrix Active Directory Remote Desktop Remote Troubleshooting Remote User Support Employee Training Technical Documentation Document Management Team Management Computer Hardware Technical Support Troubleshooting Training Laptops Software Installation Windows Xp Hardware Support Vpn Desktop Computers Operating Systems Printers Customer Service Microsoft Office Project Management Software Documentation System Administration Disaster Recovery Networking Process Improvement Leadership