Oracle - Bozeman MT since Sep 2012
Technical Support Manager - Rightnow Customer Care
Oracle - Bozeman, Montana Mar 2012 - Sep 2012
Senior Primary Support Lead, Rightnow Customer Care
RightNow - Bozeman, MT Sep 2011 - Mar 2012
Customer Care Lead
RightNow Technologies - Bozeman Mt Aug 2010 - Aug 2011
Customer Care Agent
Zoot Enterprises Sep 2006 - Aug 2010
Solutions Developer
Education:
National Outdoor Leadership School 2006 - 2006
Graduate, Leadership, Natural Science, Risk Management
Appalachian State University 2002 - 2006
Business Management, Business
Skills:
Saas Customer Experience Customer Service Customer Relations Customer Satisfaction Team Leadership Mysql Crm Cross Functional Team Leadership Business Analysis Technical Support Enterprise Software Cloud Computing Call Centers Program Management Agile Methodologies