Chenhui Liu - Wayland MA, US Frederick Mikkelsen - West Boylston MA, US Alberto Gutierrez, JR. - Mountain View CA, US
Assignee:
CARRIER IQ, INC. - Mountain View CA
International Classification:
H04W 4/00
US Classification:
4554141
Abstract:
A system communicatively couples a server to a plurality of mobile wireless device clients to receive and track customer care related information which has been captured on any one of the clients. The server uses information sent by a client to initiate a customer care request ticket and responds to the client request with a ticket number and request description compiled using the information from the client.