Integration SupportNCW Resources Atlanta, GA Oct 2010 to Mar 2011 IT SpecialistEmory Healthcare Atlanta, GA Feb 2010 to Aug 2010 Sr. Helpdesk AnalystPiedmont Healthcare Atlanta, GA Nov 2007 to Feb 2010 Technician & Workstation RepresentativeADP Inc Alpharetta, GA Mar 2003 to Aug 2007 Tech Support SplstKaiser Permanente Atlanta, GA Jan 2002 to Oct 2002 W2K Deployment Team memberSiemens for Coke Atlanta, GA Mar 2001 to Oct 2001 W2k Team SpecialistIBM Global Services Alpharetta, GA Aug 2000 to Dec 2000 Technical Support
Education:
E-Train Center online/ThinkHDI ONLINE Jan 2008 to Jan 2008 HDI-SCA Certified in Helpdesk/Call Center Protocol & ProceduresNew Horizons Decatur, GA Jan 2001 to Jan 2001 Network+ Certified in Network TechnologyTechnology Center Norcross, GA Jan 2001 to Jan 2001 CCNA Training in Network DesignAdvanced Technology group Sandy Springs, GA Jan 1999 to Jan 1999 A+ Certified in Hardware and Software TechnologyBauder College Atlanta, GA 1993 to 1994 Associates of Arts in Design/Art
Skills:
Desktop Support, Tier I,II Helpdesk Analyst,Techical Support Specialist