HAVI Global Solutions Sep 2008 - May 2012
Production Quality Control, Manager
HAVI Global Solutions Nov 1998 - Sep 2008
Senior Technical Analyst promoted different positions within IT Management
US Army - Reserves and National Guard Jul 1994 - Jan 2008
Captain
NOVUS Services Inc. (Discover Card) Jul 1994 - Oct 1998
Consultant / Senior Technician
Sears Holdings Corporation Sep 1991 - Jun 1993
Business Support Technician / Office Center Associate
Education:
CMSE 2009 - 2013
ITIL v3 Expert Certification
DePaul University 2008 - 2009
Certificate, Project Management
HP Education 2006 - 2006
Certificate, ITIL v2 Foundations
Help Desk Institute 2004 - 2004
Certificate, Help Desk Manager
Northern Illinois University 1985 - 1990
BS of Computer Science, Computer Science
Skills:
Itil Process Improvement Disaster Recovery Project Management Vendor Management Integration Change Management It Management Business Process Improvement Cross Functional Team Leadership Leadership Requirements Analysis It Service Management Training Management Servers Outsourcing Business Analysis Team Leadership System Administration Incident Management Analysis Team Building Operations Management Enterprise Architecture Business Intelligence Information Technology Program Management It Strategy Cloud Computing Project Portfolio Management Troubleshooting Governance Vendor Negotiations Project Planning Active Directory Erp Negotiation Risk Management Quality Assurance
Interests:
Crafting Diabetes and Family Shelters Photography Hiking Training For Walking Marathon Charity Work For Cancer
Tom Barnhart, Keith Krause, Robert Wayman, Bob Joel, Veda Adams, Linda Hopkins, Nancy Jaynes, Curtis Graybeal, Kent Grieder, Diane Andrews, Steve Ligon
Cheryl Reyes, who works in an office in Orange County, bought her $400 ticket as soon as she heard the royal couple would be coming to Santa Barbara. Standing across the field nibbling on a sandwich and drinking a flute of juice, she worried about whether shed be able to see the duchess.