State of Michigan since Apr 2005
Customer Service Specialist
Office of Child Support Jan 2003 - Apr 2005
Senior Business Analyst
State of Michigan, Service Delivery Administration, Lansing, MI - Lansing, Michigan Area Apr 2000 - Jan 2003
Special Assistance Analyst
State of Michigan, Secretary of State - Various Offices Jul 1997 - Apr 2000
Branch Supervisor
Department of Human Services Jul 1996 - Jul 1997
Family Independece Specialist
Education:
Central Michigan University 1992 - 1996
Masters, Human Resource Administration
Central State University 1984 - 1988
Bachelors, Business Administration/Finance
Skills:
Determine eligibility for financial assistance, child care payments. Used solution-focused model of case management. Extensive leadership, research, facilitation and analytical experience. Writing business rules and practices. Excellent communication, problem solving and decision making skills. Payments Workshop Facilitation Analytical Skills Case Managment Practices Program Management Team Building Management Program Development Non-profits Training Problem Solving Social Services Policy Community Outreach Analysis SDLC Government Research Change Management Coaching Process Improvement Fundraising Public Policy Customer Service Public Speaking Leadership Financial Assistance Communication Microsoft Office Leadership Development Business Process Improvement Strategic Planning Data Analysis Nonprofits State Government Supervisory Skills Organizational Development Public Administration Volunteering User Acceptance Testing Time Management Conflict Resolution Event Planning Access