Alnylam Pharmaceuticals
Senior Systems Support Specialist
Ariad Pharmaceuticals, Inc. Sep 2010 - Nov 2013
Senior Service Desk Technician
Mintz Levin 2005 - Mar 2010
Help Desk Specialist
Biogen Mar 2004 - Oct 2005
Support Technician
Public Consulting Group 2003 - Feb 2004
Help Desk Technician
Education:
Boston University 2000 - 2000
Hamilton College 1995 - 1997
Wayland High School
Skills:
Technical Support Help Desk Support Troubleshooting Computer Hardware Information Technology Active Directory Windows Laptops Citrix Windows 7 Desktop Computers Servers Desktop Deployment Desktop Application Support Biotechnology Microsoft Office Mac Os Management Pharmaceutical Industry Software Documentation Unix Ios Development Cisco Vpn Customer Service Service Desk System Administration Android