Verizon
Fiber Customer Support Analyst
Kaiser Permanente May 2011 - Sep 2014
Customer Service Representative
United States Army Reserve Aug 2008 - Mar 2012
Veteran
Hsbc Oct 2002 - Aug 2009
Legal Collections Specialist
Us Army Oct 1989 - Aug 1997
Veteran
Education:
Howard Community College 2016 - 2018
Associates
University of Maryland - University College 2013 - 2016
Bachelors, Bachelor of Science, Telecommunications, Computer Systems
Colonel White High School For the Arts 1986 - 1989
Skills:
Customer Service Leadership Training Data Entry Microsoft Office Team Building Powerpoint Hipaa Healthcare Outlook Microsoft Excel Microsoft Word Call Centers Access Strategic Planning Healthcare Information Technology Government Program Management Troubleshooting Lotus Notes Telephone Skills Windows 7 Medical Terminology Medicare Medical Billing Administrative Assistants Epic Systems Health Insurance Nursing Administrative Assistance