Union Bank
Director and Senior Service Manager
Union Bank Dec 2000 - May 2015
Vice President and Call Center Manager
Union Bank Dec 2006 - Mar 2008
Call Center Workforce Liaison Manager
Union Bank Dec 2000 - Nov 2006
Direct Banking Supervisor
Public Service Company of New Mexico (Pnm) Jul 1996 - Aug 2000
Quality Assurance Manager
Education:
State University of New York College at Plattsburgh 1986 - 1990
Bachelors, Marketing, Management
Skills:
Leadership Retail Banking Operations Management Vendor Management Customer Experience Management Call Centers Customer Service Banking Mergers and Acquisitions Regulatory Compliance Risk Management Strategic Planning Strategic Partnerships Offshore Operations Quality Assurance Quality Management Budget Monitoring Cost Reduction Staff Management Staff Development Staff Training Recruiting Staff Augmentation Product Launch Marketing Strategy Project Management Project Planning Project Coordination Business Process Improvement Policy Procedure Development Regulatory Requirements Microsoft Office Productivity Improvement Performance Management Performance Improvement Key Performance Indicators