Government • Public Speaking • Software Documentation • Customer Service • Policy • Conflict Resolution • Training • Leadership • Research • Supervisory Skills • Management • Program Management • Community Outreach • Public Administration • Public Relations • Time Management • Public Policy • Data Entry • Policy Analysis • Analysis • Process Scheduler • Nonprofits • Workshop Facilitation • Educational Leadership • Administrative Assistants • Confidentiality • Office Administration • Outlook • Spreadsheets • Office Management • People Skills • C • System Administration
Languages
German
Interests
Social Services • Children • Economic Empowerment • Education • Disaster and Humanitarian Relief • Human Rights • Animal Welfare • Arts and Culture • Health
Washington State Dept Licensing
Customer Service Specialist
Washington State Department of Transportation
Customer Service Representative
Education:
Rockhurst University 2010 - 2012
Saint Martin's University 2011 - 2011
Masters, Master of Arts, Bachelors, Bachelor of Business Administration, Psychology
Saint Martin's University 1994 - 2000
Bachelors, Bachelor of Arts, Business Administration, Management, Business Administration and Management
Saint Martin's University
Bachelors, Bachelor of Business Administration
Skills:
Government Public Speaking Software Documentation Customer Service Policy Conflict Resolution Training Leadership Research Supervisory Skills Management Program Management Community Outreach Public Administration Public Relations Time Management Public Policy Data Entry Policy Analysis Analysis Process Scheduler Nonprofits Workshop Facilitation Educational Leadership Administrative Assistants Confidentiality Office Administration Outlook Spreadsheets Office Management People Skills C System Administration
Interests:
Social Services Children Economic Empowerment Education Disaster and Humanitarian Relief Human Rights Animal Welfare Arts and Culture Health
Nov 2007 to 2000 Customer Service/Office Support StaffLandlord
1993 to 2000 OwnerWashington State Department of Licensing Olympia, WA Jan 1990 to Nov 2007 Licensing Service Representative/Examiner/Office Support StaffWashington State Department of Labor & Industries Olympia, WA Apr 1989 to Jan 1990 Office Support StaffMr. Electric Olympia, WA Apr 1988 to Apr 1989 Bookkeeper/Office ManagerThurston County Medical Bureau Olympia, WA Oct 1974 to Oct 1976 Claims Representative
Education:
Rockhurst University Seminars Kansas City, MO 2011 to 2012 Business WritingSaint Martin's University Lacey, WA 2011 Master's Class in PsychologySaint Martin's University Lacey, WA May 2000 Bachelor of Arts in Business Administration
Skills:
Public Speaking, Conflict Resolution, Customer Service, Communication, Microsoft Suite, Leadership,
2008 to 2000 Treasurer, PHD Speakers Toastmasters ClubWASHINGTON STATE DEPARTMENT OF TRANSPORTATION
Nov 2007 to 2000 Receptionist Customer Service SpecialistLandlord
Dec 1993 to 2000 MANAGEMENT/LEADERSHIPLandlord Olympia, WA 2005 to 2008 Vice President MembershipWASHINGTON STATE DEPARTMENT OF LICENSING Olympia, WA Oct 2005 to Nov 2007 Office SupportWASHINGTON STATE DEPARTMENT OF LICENSING
Feb 1990 to Nov 2007WASHINGTON STATE DEPARTMENT OF LICENSING Seattle, WA Aug 1992 to Oct 2007 Driver Licensing ExaminerWASHINGTON STATE DEPARTMENT OF LICENSING Olympia, WA Feb 1990 to Aug 1992 Office SupportWASHINGTON STATE DEPARTMENT OF LABOR AND INDUSTRIES Olympia, WA Apr 1989 to Feb 1990 Office SupportMR. ELECTRIC Olympia, WA Apr 1988 to Apr 1989 Bookkeeper
Education:
Rockhurst University Seminars Seattle, WA 2011 to 2012 Business WritingPierce County Center for Dispute Resolution Tacoma, WA 2010Thurston County Dispute Resolution Center Olympia, WA 2009Saint Martin's University Lacey, WA May 2000 Bachelor of Arts in Business Administration
Youtube
Scappoose Vision Dance Team 2010 Jazz
this is the Poose DT dancing our jazz routine at our first competition...