American Family Insurance
Service Level Management Specialist
Education:
University of Wisconsin - Madison 2003 - 2005
Masters, Project Management
Lakeland University 1998 - 2002
Bachelors, Bachelor of Arts, Computer Science
Madison Area Technical College 1990 - 1997
Associates, Associate of Arts
Skills:
It Service Management Service Level Agreements Service Level Management Infrastructure Vendor Management Project Management Sdlc It Strategy Software Documentation Itil It Management Visio Disaster Recovery Negotiation Itil V3 Foundations Certified Itil Release and Control Practioner V2 Sharepoint Active Directory Service Delivery Windows Server Solution Architecture Metrics Ms Project Itil Process Sla Service Level Agreements Software Development Life Cycle Microsoft Project
Service Level Management Specialist at American Family Insurance
Location:
Watertown, Wisconsin
Industry:
Insurance
Work:
American Family Insurance since Jan 1997
Service Level Management Specialist
American Family Insurance Jan 2009 - Mar 2010
Release Management
American Family Insurance Jan 2006 - Jan 2009
Deployment Engineer
American Family Insurance Jan 1997 - Jan 2006
Production Installation Specialist
Education:
Lakeland College 1998 - 2002
Bachelors of Arts, Computer Science
Madison Area Technical College 1990 - 1997
Computer Operations, Associate Degree