Skills:
Microsoft Windows (XP, Vista, 7), Microsoft Office Suite [] Microsoft Server [] Microsoft Exchange Server [] MAC OS X [] SharePoint Design, Active Directory, Network Fundamentals, Windows Hardware and Software Implementation, Virtual Environment Software (VMware, Virtual PC, Parallels, VPN, Citrix), Ticketing Tools (Remedy, HEAT), Network Firewall (Barracuda), Remote Desktop Tools (Windows Remote Desktop Connection, Bomgar, VPN, Citrix), Deployment Upgrades (Acronis, Ghost, Microsoft Deployment), Mobile Support (Blackberry, iPhone, Andriod), Tablet Support, Active Sync, Cable Management, Avaya Telephone Configurations, Printer Support (Xerox, Canon, Ricoh), Building Access (HID Badges), RSA SecureID Tokens, Secure Browser Troubleshooting, Technical Writing (SOP), Hand Tools, Power Tools