Christopher N Bull

US Patent:

20040044554, Mar 4, 2004

Filed:

Aug 27, 2002

Appl. No.:

10/228599

Inventors:

Christopher Bull - Dallas TX, US
Yaser Mowafi - Plano TX, US

International Classification:

G06F017/60

US Classification:

705/008000

Abstract:

Methods and systems for managing dispatcher and technician work order information through a wireless network are disclosed herein. A database for storing work order information can be provided. Additionally, a graphical user interface displayable at a display screen of a data-processing system can be utilized by a dispatcher to enter work, transmit and receive work order information to and from a technician through a wireless network. A mobile device interface displayable at a display screen of a mobile wireless device, is also provided which permits the technician to enter, transmit and receive the work order information to and from the dispatcher through the wireless network. The database can be accessed by the dispatcher utilizing the graphical user interface and/or by the technician utilizing the mobile device interface.