Christopher K Connolly

US Patent:

54659256, Nov 14, 1995

Filed:

May 27, 1994

Appl. No.:

8/250988

Inventors:

Christopher J. Connolly - Stamford CT
Thomas H. Lawrence - Seymour CT
John J. Pawlowski - Shelton CT
Matthew T. Smith - Milford CT

Assignee:

United Technologies Corporation - Hartford CT

International Classification:

B64D 112

US Classification:

2441371

Abstract:

A helicopter external cargo suspension system (12) has load sensors (19,20) at each suspension point for sensing the magnitude of a load (32) at each suspension point. A delay period (FIG. 6) is determined based on the magnitude of the load, and a load is released if one of the following failure modes occurs for a period which exceed the delay period: one of the suspension points is unloaded, the magnitude of the load exceeds a maximum threshold magnitude, or if the distribution of the load, as indicated by the difference in magnitude at each suspension point, exceeds a difference threshold magnitude. If the magnitude of the load is below a minimum threshold magnitude, the load will be carried by one of the suspension points in response to a failure of the other suspension points. Alternatively, the load information is converted from crisp values to fuzzy inputs (700) wherein the detected values are fuzzified by assigning a membership weight at discrete points or segments on a normalized scale; a new mode fuzzy output (707) is provided by applying a compositional rule of inference (705) across each fuzzy input (702) and a composite mode selection rule base (710), the new mode fuzzy output (707) is converted into a crisp output by taking the weighted sum of the membership weight at each point on the normalized scale in excess of a threshold value (712), and new mode is determined by comparing the new mode crisp output to a set of new mode membership ranges (FIGS. 8e and 9e).

US Patent:

20180300732, Oct 18, 2018

Filed:

Jun 21, 2018

Appl. No.:

16/014951

Inventors:

- Daly City CA, US
Christopher Connolly - New York NY, US
Charlotte Toerck - Redwood City CA, US
Merijn te Booij - Burlingame CA, US
Herbert Willi Artur Ristock - Walnut Creek CA, US
Robert Kassel - Somerville MA, US
John Keyes - Lexington MA, US

International Classification:

G06Q 30/00

Abstract:

A method for managing customer interactions includes: receiving first proximity information relating to a proximity between an electronic communication device carried by a customer and a first proximity device located in a first location of a physical establishment associated with a customer contact center; creating an interaction object including data corresponding to the first proximity information; receiving, by the processor, second proximity information relating to a proximity between the electronic communication device and a second proximity device located in a second location; modifying the interaction object to include data corresponding to the second proximity information; storing the interaction object in a first data storage device, wherein data of contact center interactions between the customer and resources of the customer contact center is also stored; and retrieving the stored data of the interaction object and the data of contact center interactions for generating an output based on the retrieved data.

US Patent:

20170103360, Apr 13, 2017

Filed:

Oct 13, 2015

Appl. No.:

14/882399

Inventors:

- Daly City CA, US
Adrian Lee-Kwen - North York, CA
David Beilis - Toronto, CA
Christopher Connolly - New York NY, US
Liyuan Qiao - Toronto, CA
Merijn te Booij - Burlingame CA, US
James Krautler - Cardiff CA, US

International Classification:

G06Q 10/06
H04L 29/06
H04L 29/08

Abstract:

Systems and methods are shown for routing task objects to multiple agents that involve receiving and storing real-time sensor data for multiple agents, receiving tasks and, for each task, create a task object representing the task and placing the task object in an input buffer. For each task object in the input buffer, utilize the real-time sensor data to identify one or more of the multiple agents as suitable for assignment to the task, apply a routing strategy to the task object to further select one of the multiple agents identified as suitable for assignment of the task object based on sensor data, and route the task object from the input buffer to a workbin corresponding to the selected agent.

US Patent:

20170104872, Apr 13, 2017

Filed:

Oct 13, 2015

Appl. No.:

14/882405

Inventors:

- Daly City CA, US
Adrian Lee-Kwen - North York, CA
David Beilis - Toronto, CA
Christopher Connolly - New York NY, US
Liyuan Qiao - Toronto, CA
Merijn te Booij - Burlingame CA, US
James Krautler - Cardiff CA, US

International Classification:

H04M 3/51

Abstract:

Systems and methods are shown for routing task objects to multiple agents that involve receiving and storing real-time sensor data for multiple agents, receiving tasks and, for each task, create a task object representing the task and placing the task object in an input buffer. For each task object in the input buffer, utilize the real-time sensor data to identify one or more of the multiple agents as suitable for assignment to the task, apply a routing strategy to the task object to further select one of the multiple agents identified as suitable for assignment of the task object based on sensor data, and route the task object from the input buffer to a workbin corresponding to the selected agent.

US Patent:

20160189164, Jun 30, 2016

Filed:

Dec 31, 2014

Appl. No.:

14/588407

Inventors:

- Daly City CA, US
Christopher Connolly - New York NY, US
Charlotte Toerck - Redwood City CA, US
Merijn te Booij - Burlingame CA, US
Herbert Willi Artur Ristock - Walnut Creek CA, US
Robert Kassel - Somerville MA, US

International Classification:

G06Q 30/00

Abstract:

A method for managing customer interactions includes: receiving first proximity information relating to a proximity between an electronic communication device carried by a customer and a first proximity device located in a first location of a physical establishment associated with a customer contact center; creating an interaction object including data corresponding to the first proximity information; receiving, by the processor, second proximity information relating to a proximity between the electronic communication device and a second proximity device located in a second location; modifying the interaction object to include data corresponding to the second proximity information; storing the interaction object in a first data storage device, wherein data of contact center interactions between the customer and resources of the customer contact center is also stored; and retrieving the stored data of the interaction object and the data of contact center interactions for generating an output based on the retrieved data.

Address:

3138 Quesada St NW, Washington, DC 20015

Phone:

2029662767

VIN:

JNKCV61F29M054232

Make:

INFINITI

Model:

G37 SEDAN

Year:

2009