Christopher W Costello

US Patent:

20220383339, Dec 1, 2022

Filed:

May 28, 2021

Appl. No.:

17/333139

Inventors:

- Atlanta GA, US
Matthew Robert Burris - Atlanta GA, US
Christopher John Costello - Suwanee GA, US
Norman Leonard Trujillo - Frisco TX, US

International Classification:

G06Q 30/02
G06Q 10/10
G06Q 40/00
G06Q 10/08

Abstract:

A cross-entity and cross-retailer platform is provided that captures transaction data (and/or browser history data associated with online browser-based transactions), indexes, and stores the data in a cloud-accessible data store. A cloud service is provided that custom processes retailer and entity-defined workflows based on purchase transactions using the data store. The service discovers and updates trends and patterns associated with item sales for a given retailer or for a given entity across channels associated with in-store and online item sales. The trends and patterns are dynamically reported to the corresponding entity or the corresponding retailer. The entities may comprise manufacturers of an item, a supplier of the item, a distributor of the item, and a Consumer Packaging Goods (CPG) company of the item.

US Patent:

20220230173, Jul 21, 2022

Filed:

Jan 19, 2021

Appl. No.:

17/152064

Inventors:

- Atlanta GA, US
Matthew Robert Burris - Atlanta GA, US
Christopher John Costello - Suwanee GA, US
Caleb Wayne Martinez - Fayetteville GA, US

International Classification:

G06Q 20/40
G06Q 20/18
G06Q 30/00
G06Q 20/20
G06T 7/62
G06T 7/90

Abstract:

An item return transaction for an item is identified at a transaction terminal. The item is authenticated using multiple factors at least some of which are independent of item code identification for the item. A fraud score is calculated based on the multiple factors, item code identification, and data that is specific to a customer associated with the transaction, specific to the item, specific to a store associated with the transaction terminal, and specific to a retailer associated with the store. The fraud score and a customer-return grade for the customer are processed to determine whether the transaction can complete at the terminal without assistance or whether the transaction is to be held in abeyance for an audit (onsite audit or remote network-based audit). In an embodiment, the t terminal is a Self-Service Terminal (SST) and the transaction is a self-item return transaction conducted by a customer at the terminal.

US Patent:

20220198804, Jun 23, 2022

Filed:

Mar 9, 2022

Appl. No.:

17/690285

Inventors:

- Atlanta GA, US
Matthew Robert Burris - Atlanta GA, US
Christopher John Costello - Suwanee GA, US
Gregory Joseph Hartl - Atlanta GA, US

International Classification:

G06V 20/52
G06F 21/32
G06Q 20/40
G06F 16/783
G06F 16/74
G06V 20/00
G06V 40/20

Abstract:

An identity of a customer within an establishment is authenticated using a variety of captured biometric features obtained from sensors and/or video. Video capturing movements/interactions of the customer is analyzed in real time to identify the customer's behavior and actions. Any staff of the establishment who interact with the customer are identified from the video. Transaction data and other data retained for the customer by the establishment are aggregated and linked with the video and the customer identity. The linked data is analyzed in combination with the customer behavior and actions to determine responses within the establishment to customer-initiated transactions. In an embodiment, the customer is authorized to perform at least one transaction within the establishment based on the authenticated identity and linked data without a presentation by the customer of an identification card, a Personal Identification Number (PIN), a password and/or verification by a staff member.

US Patent:

20210158055, May 27, 2021

Filed:

Jan 28, 2020

Appl. No.:

16/774331

Inventors:

- Atlanta GA, US
Matthew Robert Burris - Atlanta GA, US
Christopher John Costello - Suwanee GA, US
Gregory Joseph Hartl - Atlanta GA, US

International Classification:

G06K 9/00
G06F 16/783
G06F 16/74
G06N 20/00

Abstract:

Individuals, business transactions, and business activities are monitored for actions and behaviors of the individuals during performance of establishment processes through video feeds captured by cameras, sensor data captured by sensors, and information captured by transaction systems. Transaction/activity information associated with transactions/activities being processed by a transaction system of the establishment or performed by individuals within the establishment are monitored. The actions, behaviors, transaction information, activity information, and establishment processes are correlated to process controls, policies, and procedures of the establishment and logged. Non-compliant actions, behaviors, transaction information, activity information, and/or transaction/activity thresholds generate real-time remedial actions, such as audits, training, and notifications. In an embodiment, an interface is provided for mining, correlating, searching, and reporting the logged data with respect to specific types of transactions/actions. In an embodiment, the logged data is automatically formatted in a target format and provided to an automated system for consumption.

US Patent:

20210158240, May 27, 2021

Filed:

Nov 26, 2019

Appl. No.:

16/696870

Inventors:

- Atlanta GA, US
Matthew Robert Burris - Atlanta GA, US
Christopher John Costello - Suwanee GA, US
Gregory Joseph Hartl - Atlanta GA, US

International Classification:

G06Q 10/06

Abstract:

Individuals are monitored for actions and behaviors of the individuals during performance of establishment processes through video feeds captured by cameras. Transaction information associated with transactions being processed by a transaction system of the establishment are monitored. The actions, behaviors, transaction information, and establishment processes are correlated to process controls of the establishment and logged in an audit log. Non-compliant actions, behaviors, or transaction information with respect to the process controls generate real-time alerts, real-time assistance for compliance by any offending individual, and/or remedial training for compliance of the offending individual.

US Patent:

20210158542, May 27, 2021

Filed:

Nov 26, 2019

Appl. No.:

16/696706

Inventors:

- Atlanta GA, US
Matthew Robert Burris - Atlanta GA, US
Christopher John Costello - Suwanee GA, US
Gregory Joseph Hartl - Atlanta GA, US

International Classification:

G06T 7/246
G06K 9/00
G06T 7/50
H04W 4/029
G08B 13/196

Abstract:

An asset is identified in a predefined area. The type of asset is identified through video or wireless tag identification. A security policy associated with the type of asset is obtained. Entries in an asset log are recorded based on a location of the asset, an individual handling the asset, and/or actions taken by an individual with respect to the asset based on the security policy. A real-time notification is sent when the location, the handling, and/or any of the actions warrant a notification based on the security policy.

US Patent:

20210097299, Apr 1, 2021

Filed:

Jan 28, 2020

Appl. No.:

16/774371

Inventors:

- Atlanta GA, US
Matthew Robert Burris - Atlanta GA, US
Christopher John Costello - Suwanee GA, US
Gregory Joseph Hartl - Atlanta GA, US

International Classification:

G06K 9/00
G06F 21/32
G06Q 20/40
G06F 16/783
G06F 16/74

Abstract:

An identity of a customer within an establishment is authenticated using a variety of captured biometric features obtained from sensors and/or video. Video capturing movements/interactions of the customer is analyzed in real time to identify the customer's behavior and actions. Any staff of the establishment who interact with the customer are identified from the video. Transaction data and other data retained for the customer by the establishment are aggregated and linked with the video and the customer identity. The linked data is analyzed in combination with the customer behavior and actions to determine responses within the establishment to customer-initiated transactions. In an embodiment, the customer is authorized to perform at least one transaction within the establishment based on the authenticated identity and linked data without a presentation by the customer of an identification card, a Personal Identification Number (PIN), a password and/or verification by a staff member.

US Patent:

20210097542, Apr 1, 2021

Filed:

Nov 26, 2019

Appl. No.:

16/696837

Inventors:

- Atlanta GA, US
Matthew Robert Burris - Atlanta GA, US
Christopher John Costello - Suwanee GA, US
Gregory Joseph Hartl - Atlanta GA, US

International Classification:

G06Q 20/40
G06Q 40/02
H04L 29/06
G06Q 20/38
G06Q 20/32

Abstract:

A user is identified within an establishment. An identity associated with an account of the user with the establishment is determined. Various transactions of the user are monitored. Moreover, actions and behaviors of the user are monitored through video. A current perceived state of the user is calculated based on the monitoring of the various transactions, actions, and behaviors. The state is compared to a threshold value and a response action is automatically processed based on one or more rules. In an embodiment, custom logs are retained for a period of time that the user was in the establishment and custom aggregations of the logs are sent to one or more external systems.