Skills:
Telephony Systems Administration: Avaya PBX Administration (Includes Call Center Configuration and Administration) Avaya Site Administrator, Avaya OneX Communicator, Avaya CMS Supervisor. Polycom Video Conference Administration Blackberry Enterprise Server Administration Solgenia FACSys Administrator Voice/Data Communications, Network Cabling, and Router/Switch configuration. Network cabling, RJ45 and RJ11 port connections, 110 and 56 block setup. Server Systems Administration: Windows [] Novell, Red Hat Linux Server Administration Microsoft Domain Administrator, Active Directory, DHCP, DNS, IIS, SQL, SharePoint Microsoft Exchange, Lotus Notes, GroupWise & Blackberry. Citrix NetScaler (Load Balancer Administration) Evault Software Central Control Administration. VMware, Hyper-V, Oracle VM VirtualBox Software deployment methods for Windows and 3rd party patching, SCCM, WSUS and Altiris servers. PowerShell, VBS, HTML, DOS, and PSEXEC Scripting Aruba Wifi Network Administration Symantec Endpoint Protection Manager. Websense Web Security Desktop Systems Administration: Windows NT/98/XP/Vista/7/8, MAC OSX, Linux Desktop Administration. Norton Ghost image creation and deployment Computer hardware and software technical support. Non Technical: BMC Track-It! Help Desk Remedy IT Service Management Corporate Telephony Trainer for Call Center Employees Excellent Composition, Mathematical, Project Management and Self Organized. Management and Leadership Skills Creating Reports for assessing trends and areas that need improvement.