Christopher L Dawson

US Patent:

20200143307, May 7, 2020

Filed:

Jan 8, 2020

Appl. No.:

16/736980

Inventors:

- Armonk NY, US
Robert A. Davis - Atlanta GA, US
Christopher J. Dawson - Arlington VA, US
Patricia Foley - Alvarado TX, US

International Classification:

G06Q 10/06
G06Q 30/00

Abstract:

A method and system for determining work ticket priority is provided. The method includes enabling a work ticket for a work assignment associated with an entity. The work ticket is assigned an initial priority value. Relevant data from multiple sources is associated with the work ticket and an updated priority value is requested. In response, multiple priority scores for the work ticket with respect to additional work tickets are published to an enterprise service bus (ESB) and an aggregate score for work ticket is calculated from the multiple priority scores.

US Patent:

20180077575, Mar 15, 2018

Filed:

Nov 9, 2017

Appl. No.:

15/807948

Inventors:

- Armonk NY, US
Robert A. Davis - Atlanta GA, US
Christopher J. Dawson - Arlington VA, US
Salvatore T. Lococo - Rhinebeck NY, US

International Classification:

H04W 12/06
H04W 12/08
G07C 9/00
H04L 29/06

Abstract:

Embodiments described herein provide approaches for associating a user identity to a wireless signal based on information received at an access point. Specifically, when a first user presents a set of user credentials to a physical access point, his/her profile is accessed to authenticate the first user. A set of wireless signals emanating from one or more wireless devices operated by the first user is also received at the physical access point and associated with the first user. Information about the first user may then be broadcast and accessed by a second user (e.g., via his/her mobile device) in proximity to the first user and in receipt of the set of wireless signals associated with the first user.

US Patent:

20170206128, Jul 20, 2017

Filed:

Apr 3, 2017

Appl. No.:

15/477232

Inventors:

- Armonk NY, US
ROBERT A. DAVIS - ATLANTA GA, US
CHRISTOPHER J. DAWSON - ARLINGTON VA, US
PATRICIA FOLEY - ALVARADO TX, US

International Classification:

G06F 11/07
G06N 5/02

Abstract:

A computer-implemented embodiment heals an information technology (IT) system. A cognitive computing hardware system receives an error history log that describes a history of past errors that have occurred in the IT system. The cognitive computing hardware system receives a listing of alternative IT systems that have been predetermined to have a same functionality as the IT system and that have a history of experiencing one or more errors currently being detected in the IT system. The cognitive computing hardware system receives a record of real-time events, which are external to the IT system and which impact a performance of the alternative IT systems. The cognitive computing hardware system generates a prioritized set of solutions to overcome the one or more errors currently being detected in the IT system, based on the error history log, the listing of alternative IT systems, and the record of real-time events.

US Patent:

20160164747, Jun 9, 2016

Filed:

Feb 12, 2016

Appl. No.:

15/042175

Inventors:

- Armonk NY, US
Robert A. Davis - Atlanta GA, US
Christopher J. Dawson - Arlington VA, US
Salvatore T. Lococo - Rhinebeck NY, US

International Classification:

H04L 12/24
H04L 12/911

Abstract:

One or more processors compute a number of times that a string of text is identified within an online news feed. One or more processors compute a score for the string of text, at least in part, by multiplying the number of times the string of text is identified within the online news feed by a number representing a uniqueness of the string of text. In response to a determination that the score exceeds a first configurable threshold value, one or more processors generate an electronic notification. The electronic notification alerts of an anticipated change in one or more computer hardware capacity requirements of a networked computer system.

US Patent:

20160148143, May 26, 2016

Filed:

Nov 20, 2014

Appl. No.:

14/548522

Inventors:

- ARMONK NY, US
Robert A. Davis - Atlanta GA, US
Christopher J. Dawson - Arlington VA, US
Patricia Foley - Alvarado TX, US

International Classification:

G06Q 10/06

Abstract:

A method and system for determining work ticket priority is provided. The method includes enabling a work ticket for a work assignment associated with an entity. The work ticket is assigned an initial priority value. Relevant data from multiple sources is associated with the work ticket and an updated priority value is requested. In response, multiple priority scores for the work ticket with respect to additional work tickets are published to an enterprise service bus (ESB) and an aggregate score for work ticket is calculated from the multiple priority scores.

US Patent:

20160132372, May 12, 2016

Filed:

Nov 6, 2014

Appl. No.:

14/534772

Inventors:

- ARMONK NY, US
Robert A. Davis - Atlanta GA, US
Christopher J. Dawson - Arlington VA, US
Patricia Foley - Alvarado TX, US

International Classification:

G06F 11/07

Abstract:

A cognitive computing hardware system receives an error log from an IT system. The error log comprises a record of errors currently being detected by sensors in the IT system. The cognitive computing hardware system receives an error history log, which describes a history of past errors that have occurred in the IT system. The cognitive computing hardware system receives a listing of alternative IT systems that have been predetermined to have a same functionality as the IT system that is currently experiencing the errors. The cognitive computing hardware system receives a record of real-time events that are external to the IT system, and generates a prioritized set of solutions to heal the IT system, based on the error history log, the listing of alternative IT systems, and the record of real-time events. The cognitive computing hardware system transmits a highest prioritized solution to the IT system.

US Patent:

20150278279, Oct 1, 2015

Filed:

Apr 1, 2014

Appl. No.:

14/242611

Inventors:

- ARMONK NY, US
ROBERT A. DAVIS - ATLANTA GA, US
CHRISTOPHER J. DAWSON - ARLINGTON VA, US
RAJESH RADHAKRISHNAN - RESTON VA, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - ARMONK NY

International Classification:

G06F 17/30
H04L 12/24

Abstract:

A method and/or computer program product locally manages configuration item (CI) information on CI systems. A request is received for authorized CI information that describes an authorized change to be made to a particular CI system. In response to receiving the request for the authorized CI information, a ticketing system searches a Configuration Management Database (CMDB) stub database for a location of a CI to be changed according to the authorized change to the particular CI system, where the CMDB stub database contains no CIs, and where the CMDB stub database contains a location of CI systems in which CIs are locally stored. One or more processors initiates the authorized change to the particular CI system requested by the request, and updates, by the particular CI system, the CI in the particular CI system to reflect the authorized change to the particular CI system.

US Patent:

20150278748, Oct 1, 2015

Filed:

Apr 1, 2014

Appl. No.:

14/242440

Inventors:

- Armonk NY, US
ROBERT A. DAVIS - ATLANTA GA, US
CHRISTOPHER J. DAWSON - ARLINGTON VA, US
RAJESH RADHAKRISHNAN - RESTON VA, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06Q 10/06
G06Q 30/00

Abstract:

A method, system, and/or computer program product handles trouble tickets in a service unit. Friend members of a social network group to which a proxy Subject Matter Expert (SME) belongs are identified. Areas of expertise, which include expertise in a particular subject, that are held by the friend members of the social network group are identified, and then associated with the proxy SME. A trouble ticket related to the particular subject is received, and a primary SME that personally has a level of expertise to handle the trouble ticket is identified. In response to the primary SME being unavailable, the trouble ticket is transmitted to the proxy SME for handling by one or more of the friend members from the social network group to which the proxy SME belongs.