Icontact
Business Intelligence Analyst
Icontact Feb 2011 - Sep 2012
Support Operations Manager
Icontact Jul 2010 - Feb 2011
Customer Service Floor Manager
Icontact Sep 2009 - Jul 2010
Technical Support Team Lead
Icontact Nov 2008 - Sep 2009
Technical Support Representative
Education:
University of Maine at Augusta
Skills:
Salesforce.com Call Center Crm Saas Call Centers Management Technical Support Email Marketing Leadership Customer Retention Business Intelligence Customer Service Lead Generation Troubleshooting Customer Satisfaction Webex Team Leadership Account Management Business Analysis Customer Experience Strategy Forecasting Team Management Team Building Cross Functional Team Leadership E Commerce Enterprise Software Competitive Analysis Vendor Management Sales Process Analytics Solution Selling