Christopher J Huntley

US Patent:

20120109701, May 3, 2012

Filed:

Nov 1, 2010

Appl. No.:

12/917215

Inventors:

Stephanie Filomena Seugling - Concord NC, US
Janet Mackey Morgan - Charlotte NC, US
Charles Cary Hudgins - Charleston SC, US
Edward C. Ritter - Charlotte NC, US
Christopher E. Huntley - Huntersville NC, US
Christine M. Fricke - Saint Augustine FL, US
Mary K. Riley - Denver NC, US
Anne M. Badgley - Evanston IL, US
Trina Marie Greene - Bristow VA, US
John Dewel Pickford - Lakeway TX, US
Gary L. Olberding - Jacksonville FL, US
Randal J. Bishop - Jacksonville FL, US
John F. McGraw - Jacksonville FL, US
Marisol Rios - Windsor CT, US
Kristi J. Evatt - Concord NC, US
Scott C. Arcure - Chapel Hill NC, US
Suzette Oxendine - Virginia Beach VA, US
Cathleen Corcoran - Natick MA, US

Assignee:

Bank of America Corporation - Charlotte NC

International Classification:

G06Q 10/00
G06Q 90/00

US Classification:

705 713, 705 714

Abstract:

A system and method for an optimization of fulfillment workflow is disclosed. In accordance with one embodiment of the present disclosure. In accordance with embodiments of the present disclosure, a method may include receiving a request to be fulfilled from a client. The method may also include determining one or more item attributes associated with the request. The method may additionally include generating a batch of work units related to the request based at least in part on the one or more item attributes. The method may further include selecting an agent from a plurality of agents to process the batch. Moreover, the method may include transmitting the batch to the agent.