Baylor Scott & White Health
Human Resources Shared Services Manager
C3/Customercontactchannels, Inc. Oct 2011 - Nov 2016
Various Leadership Roles
University of Wyoming Aug 2008 - May 2009
Rhetoric and Composition Instructor
Education:
University of Wyoming 2007 - 2010
Masters, English Language and Literature, Literature, English Language
Baylor University 2003 - 2007
Bachelors, Bachelor of Arts, Writing, Business
Skills:
Training Management Call Centers Process Improvement Coaching Customer Satisfaction Customer Service Performance Management Team Building Leadership Microsoft Office Instruction Client Relations Skills Microsoft Excel Curriculum Design Supervisory Skills Facilitation Customer Retention Operations Management Facilitators Writing Bilingual English/Spanish Team Leadership Customer Experience Contact Centers Bpo Vendor Management
Oct 2013 to 2000 RightSource Inbound TrainerCustomer, Contact Channels, C3 McGregor, TX Dec 2012 to Oct 2013 RightSource Inbound Operations SupervisorCustomer Contact Channels, C3 McGregor, TX Aug 2012 to Dec 2012 Universal American Enrollment TrainerCustomer Contact Channels, C3 Melbourne Cricket Ground VIC Oct 2011 to Aug 2012 Member Services RepresentativeUniversity of Wyoming Laramie, WY Aug 2008 to May 2010 Primary Instructor of Rhetoric and Composition
Education:
University of Wyoming 2010 MA in EnglishBaylor University 2007 BA in ProfessionalBaylor University 2007 SpanishMidway High School Waco, TX 2003
State superintendent of schools Christopher Koch said all schools and districts must administer the PARCC under the federal No Child Left Behind Act because the state accepts federal money for poor students under Title I of the Elementary and Secondary Education Act. That law requires the state to g
Illinois is in the midst of overhauling its standardized testing and school assessments. Schools chief Christopher Koch says that is giving parents a more accurate picture in sizing up schools. And it's offering administrators and teachers better tools for finding and fixing problems, like the disco
Date: Oct 31, 2014
Category: U.S.
Source: Google
'Nation's Report Card' has little good news for nation or Illinos
And despite insistence Monday from Illinois State Supt. Christopher Koch that Illinois achievement gap on state elementary-grade tests has narrowed since 2006, almost no similar improvement was reflected Tuesday over an even longer time period on NAEP, often called the nations report card.
John T. Magee Middle School Round Lake IL 1995-1997
Community:
Eric Juarez, Amber Nardi, Dan Chin, Maria Ramos, Chrissy Shrewsbury, Dane Hallberg, Jesse Clark, Mindy Brown, Magale Lopez, William D'andrea, Sarah Taylor, Virginia Porter