Christopher W White

Christopher White Cary, NC

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Work:

HCL America

Jul 2011 to 2000
Senior IT Analyst Manager BB&T (Business Bank and Trust)
Wilson, NC
Sep 2010 to Feb 2011
Network Analysis Intern Office Depot
Rocky Mount, NC
Mar 2003 to Sep 2008
Technology Managment Med 1
Tarboro, NC
Apr 2005 to Jul 2008
EMT Computer Connections
Rocky Mount, NC
Aug 2002 to Jun 2006
IT Consultant / Helpdesk US Army
Fort Benning, GA
Jul 1999 to Jul 2002
Infantry 11B Soldier

Education:

Skills:

Outlook 2003, 2007, and 2010 on an Exchange Client end, Exchange 2003, 2007, 2010 and OWA Troubleshooting, Microsoft Office Application 2003, 2007, and 2010, Active Directory and Global Account Management Permissions and Group setups, Knowledge of Networking (TCP/IP, DNS, WINS) and Wireless, Service Desk Experiences, Remedy ITSM Support and HP Service Center, Experiences Exchange Account Setup on a Blackberry and Blackberry Enterprise Account, iPhone/iPad Exchange Account and iPhone/iPad Support, High Severity Escalation, Incident Experiences/ Bridge Call Events, Incident Management Skills, SAP, Support Remote Sessions through SCCM, LiveMeeting, WebEx, Join.me, LogMeIn, TeamViewer, Experience within Writing and Phone Techniques Clients, Windows XP, Vista, and 7, Strong knowledge support for laptop, desktops, and printers Experience with large-scale desktop rapid deployments, software rollouts and upgrades, Basic knowledge of MAC OS, Thorough understanding of VPN and RSA Token, Imaging/Re-imaging of workstations and laptops, Exceptional customer service and communication skills to convey competence and concern to end users, Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution, Effective troubleshooting and problem solving skills, ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management, Understanding Technology and providing Support on a Major Corporation Level, Technical Writer for process and documentation, along with Training Material Anti-Virus products (Symantec/McAfee etc.) virus repairs within clients systems, Handling highly upset clients and neutralizing the environment, Able to deal with High amount of Stress and fact pace environment, Supervisor of 14 Tier Is on Shift and Manager of 8 Tier IIs within Service Desk and Multi-Lingual SD, Coach Group Training, and one-on-one cross Training, Weekly and Monthly Performance Status and Call Reports, Flexible hours